Think and Change

Healthy and profitable organizations must address problems using new and unconventional approaches. Since organizations are composed of people, this means each of us is charged with solving business issues in new and more productive ways.

Thus, at RLI we must invest time and energy in new ways of developing, producing, and distributing information and our services. To accomplish these objectives, we need those who will take (well-thought-out) risk, who are intuitive, and have conceptual skills. Behavior that produces inventions, innovations, and unexpected outcomes is priceless in the new millennium.

We all solve problems. We couldn’t survive if we didn’t. Day to day we make decisions and put issues behind us in our daily life. It’s part of living. Look at your assets. Your house is more than likely different from most and you probably wear a combination of clothing that is not exactly duplicated elsewhere.

Further, each of us has our own problem-solving style. The question is not how creative are you in solving problems, but how are you creative? Your style, your ability, and your creativity are what make RLI successful. Innovation is a journey without end. It is the stuff the future is made of.

So, let’s give our customers more than they bargain for. Some of those "outrageous ideas" may work. There is a way to speed cycle time. We can close our books in three days. We can deliver policies the same day—the Internet offers all kinds of creative solutions. It is possible to automate almost everything we do—the old-fashioned way is out.

Think and change. This is the key to tomorrow’s success.